Customer Service & Support
Return & Refund Policy
- Return Window: Items can be returned within 30 days of delivery for a refund, exchange, or store credit.
- Condition: Products must be unused, in original packaging, and with all tags attached. Certain items (final sale, hygiene, personalized) may not be returnable.
- How to Start a Return: Email our support team or use the returns portal in your account. We’ll guide you through the process.
- Shipping Costs: We offer free returns on most items. Some exclusions may apply; see product page for details.
- Processing Time: Refunds are processed within 5-7 business days after we receive your return.
- Exceptions: Damaged or incorrect items? Contact us within 48 hours of delivery for priority support.
Contact Customer Support
Customer Service Commitments
- Multi-channel support: Live chat, email, phone, WhatsApp, and social media.
- Swift response: Most queries answered within 1 hour during business hours.
- Self-service: Extensive FAQs and help center available 24/7.
- Transparent communication: You’ll always know the status of your order, return, or inquiry.
- Customer-centric: We prioritize your satisfaction and resolve issues promptly.
FAQs & Self-Service
- How do I track my order? Log in and go to “My Orders” for real-time tracking and updates.
- How do I cancel or change my order? Contact us as soon as possible. Orders can be changed or cancelled before shipping.
- What payment methods do you accept? We accept credit/debit cards, UPI, net banking, wallets, and COD.
- How do I update my address? Go to “My Account” > “Address Book” to edit or add addresses.
- How do I contact support? Use live chat, email, phone, or WhatsApp as listed above.
For more details, visit our
Help Center or contact our support team anytime.
Thank you for shopping with Quick Cart!