Return & Refund Policy

• Return Window: Items can be returned within 30 days of delivery for a refund, exchange, or store credit.
• Condition: Products must be unused, in original packaging, and with all tags attached. Certain items (final sale, hygiene, personalized) may not be returnable.
• How to Start a Return: Email our support team or use the returns portal in your account. We’ll guide you through the process.
• Shipping Costs: We offer free returns on most items. Some exclusions may apply; see product page for details.
• Processing Time: Refunds are processed within 5-7 business days after we receive your return.
• Exceptions: Damaged or incorrect items? Contact us within 48 hours of delivery for priority support.

Contact Customer Support

Customer Service Commitments

• Multi-channel support: Live chat, email, phone, WhatsApp, and social media.
• Swift response: Most queries answered within 1 hour during business hours.
• Self-service: Extensive FAQs and help center available 24/7.
• Transparent communication: You’ll always know the status of your order, return, or inquiry.
• Customer-centric: We prioritize your satisfaction and resolve issues promptly.

FAQs & Self-Service

• How do I track my order? Log in and go to “My Orders” for real-time tracking and updates.
• How do I cancel or change my order? Contact us as soon as possible. Orders can be changed or cancelled before shipping.
• What payment methods do you accept? We accept credit/debit cards, UPI, net banking, wallets, and COD.
• How do I update my address? Go to “My Account” > “Address Book” to edit or add addresses.
• How do I contact support? Use live chat, email, phone, or WhatsApp as listed above.